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Player Development Manager

Shelton, WA 98584

Posted: 12/18/2024 Job Number: 29138940 Salary: 84000.0

Job Description


Come be part of a growing team and have some fun while doing it! This marketing professional will oversee a team of casino hosts and focus on player development and retention.

Responsibilities
  • Develop and implement strategies for the Player Development program, focusing on sustainable guest acquisition, retention, and reactivation for the high-end segment.
  • Provide leadership to Player Rewards Club supervisors and representatives, ensuring efficient, friendly, and accurate guest service at the best possible cost.
  • Supervise Player Development casino hosts, setting clear goals, targets, and assignments, and regularly evaluating performance.

Qualifications
  • Bachelor's degree in Business Administration, marketing, or a related field, with at least three (3) years of relevant experience in gaming, hospitality, sales, or marketing. Any combination of education and/or relevant experience totaling seven (7) years may also be considered.
  • Proficient in customer relationship management (CRM) systems and player-tracking systems.
  • Supervisory experience in player development or high-end guest service roles is preferred.
  • Executive casino hosts with supervisory experience are encouraged to apply.
  • Must pass a pre-employment background check.

Meet Your Recruiter

Kim Randolph
Owner, Director of Recruiting

Kim Randolph is a Washington native and graduated from University of Washington with a Bachelor’s Degree in Communication. Shortly after she became a Recruiting Assistant at a Bellevue technical staffing agency and never left the recruiting industry for the past 25+ years. After launching the Seattle Accounting/Finance division for Harvey Nash and building it into a 5M division she left to become a founder of Rylem. Rylem was a Seattle based staffing company that provided Acct/Finance and technology professionals with an internal staff of 25 and 20M revenue. She owned Rylem for 10 years and as the Director of Recruiting she built a substantial recruiting and sourcing division, training over 100 recruiting professionals. She sold her shares in Rylem in 2017 to focus on family and do some intriguing consulting work for CFO Selections and Executive Recruiting for Alaska Air. Kim joined Pikemann in 2020 as a Partner and is enjoying again the energy and excitement of building a staffing company that truly focuses on integrity and helping people’s careers in any way possible. Kim resides in Lake Tapps, WA with her husband and 4 daughters. She loves traveling, boating, water sports, skiing, and the Seahawks!

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About Shelton, WA

Ready to kickstart your career in the charming town of Shelton, Washington? Nestled in the lush forests of the Pacific Northwest, Shelton offers not only a picturesque backdrop but also a thriving job market ripe with opportunities for growth and success. From the iconic Olympic National Forest to the stunning Hood Canal, this region boasts outdoor adventures galore. Dive into the vibrant art scene at the Raven's Brew Gallery, catch a show at the Shelton Performing Arts Center, or savor the local delicacies at waterfront restaurants overlooking Oakland Bay. With the Seattle Seahawks just a stone's throw away and the Shelton Creek Trail inviting outdoor enthusiasts, Shelton, WA, is the perfect place to shape your career while enjoying a quality lifestyle. Explore our job listings today and discover the magic of Shelton!